Frequently Asked Questions

How can I cancel an order?
Orders that are cancelled one week prior to the event, no cancellation fees will be levied. 
Orders that are cancelled between a 7 to 2 day window prior to the event, 50% of the booking amount will be charged as a cancellation fee. Any order cancelled under 48 hours prior to the event, 100% of the booking amount will be charged as a cancellation fee.  

Is all the gear I rent original?
We deal only with genuine brands and original equipment. All packages and products listed on this website are 100% genuine.

What are your working hours?
Our working hours are 9am to 9pm from Monday to Saturday. We would love to hear from you! Please call us on 022-61235333.

Do you take reservations for rentals? 
The only way to make a reservation for your rental booking is to make a 100% payment at the time of the booking. 

Can I make a reservation over the phone?
Yes, you can! Just call us on 022-61235333.

Can I tour with your equipment?
This involves customising the terms of your rental package. For more details, please call us on 022-61235333.

How long can I rent the gear for?
To select the duration of your rental, there is a dropdown menu which ranges from 1 day to 1 week. However, if you need to rent it for a period longer than that, please call us on 022-61235333.

What happens if the product/package I want isn't available?
Please call us on 022-61235333 and we will help you find suitable alternatives.

What is the required minimum age to be able to rent gear?
The minimum age for you to be able to place an order is 18 years old.

How does the 1 day money back guarantee work?
 
What modes of payment does BAJAAO Rentals accept?
 
What happens if the payment gets processed but the order doesn't go through?
If you are facing any inconvenience with the functioning of the website, please call us on 022-61235333. We will investigate the situation and help you achieve your desired result.

Can I customise the elements my package?
Yes, you can customise the elements of your package, but you can only do this by calling us on 022-61235333.
 
Can I extend the tenure of my rental while the period of rental has already started?
The increase in the tenure of your rental will result in additional charges and also will be subject to availability of the said product/service at that point of time. So, in case you need to extend, we will have to check whether that product is available for the extended period, for which you will have to call us on 022-61235333.